1 Improve customer service experience 1.1 To create engaged customers and facilitate organic growth 1.2 Wok with Marketing to create videos capturing customer's minds and hearts 1.3 To embody Gabriel brand value through professionism and proactive attitude in Daily handling of custom design solution and orders, as well as conversation with customer 2 Address customer issues 2.1 Take ownership of customers issues and follow problems through to resolution 3 Set up rules and regulations running the Customization Team 3.1 Set up Rules handling Daily customization requests and guiding the Team to address complaints 3.2 Deveop service procedures, policies and standards 3.3 Build Regulations guiding Team's behaviors 3.4 Maintain an orderly workflow according to priorityies 4 Analyzing and Documenting 4.1 Keep accurate records and document customization service actions and discussions 4.2 Analyse statistics and compile accurate reports 4.3 Work with Finance and Data Analist to provide Customer Performance Analysis offering to Sales and Marketing Team to make Business Strategic Decision 5 Team structuring and Building 5.1 Recruit, mentor and nurture an environment where they can excel through encouragement and empowerment 5.2 Keep ahead of industry's developments and apply best practices to areas of improvement 6 Resources Management 6.1 Control resources and utilise assets to achieve qualitative and quantitative targets 6.2 Adhere to and manage the aprpoved budget 学历与经验: Bachelor's Degree 6+ Years experience in Customization Service or related field