Responsibilities 职责:
• Provides efficient and timely processing of all service center orders in accordance with Tiffany & Co. service and quality standards. This includes but is not limited to identifying and managing the expectations of the appropriate internal and external technical resources, appropriating the necessary parts and materials for each order, and systematic capturing of all relevant information.
• Proactively and accurately maintains, monitors, and procures parts, materials and sundry inventory. When necessary, works with TSC New York or local sources to procure and replenishment the inventory
• Liaisons with TCO China regional markets for service order follow up and status. If necessary, direct communication with China market retail customers and works with TCO China Retail management to resolve customer service issues.
• Perform occasional machine engraving on COM merchandise and other office administrative and clerical functions, including the timely processing of all relevant invoices.
Qualifications 资历要求:
• College degree or above;
• 1 year's experience in related industry, Retail and/or Customer Service work experience is preferred
• Strong working English verbal and written communication knowledge (CET6 or above)
• Proficiency with Microsoft Office (Word, Excel & Outlook);
• Flexible and able to work additional hours when business needs require.
• Graduate Gemologist degree is a PLUS